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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Wrong product downloaded in my account

SaintFox opened this issue on Nov 02, 2011 · 5 posts
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SaintFox ( ) posted Wed, 02 November 2011 at 3:09 AM · edited Sun, 10 November 2024 at 4:22 PM

Hello,

I've got an ebot that the Occlusion Master by face_off was updated. But when I am trying to download it I get HyperReal for V3 instead... would you be so kind to look into this?

I'm not always right, but my mistakes are more interesting!

And I am not strange, I am Limited Edition!

Are you ready for Antonia? Get her textures here:



The Home Of The Living Dolls

StaceyG ( ) posted Wed, 02 November 2011 at 9:48 AM

Hi

 

I have forwarded this to the marketplace staff so they can look into this for you

 

Stacey

SaintFox ( ) posted Thu, 03 November 2011 at 4:36 AM

All right, it's not too urgent so you don't have to hurry.

I'm not always right, but my mistakes are more interesting!

And I am not strange, I am Limited Edition!

Are you ready for Antonia? Get her textures here:



The Home Of The Living Dolls

BlakeM ( ) posted Thu, 03 November 2011 at 9:28 AM

The update was definitely made and the zip that they gave us to update is the one listed in the product files.  Can you please contact the vendor directly and ask them about this issue.  You may have to delete the old files for it to run correctly, but I am not sure.

Thanks,
Blake
Marketplace Admin.

SaintFox ( ) posted Thu, 03 November 2011 at 1:23 PM

I am very sorry that I stole your time - now it works!! Like I always say: a computer is made to solve problems that you won't have without a computer 😉

I'm not always right, but my mistakes are more interesting!

And I am not strange, I am Limited Edition!

Are you ready for Antonia? Get her textures here:



The Home Of The Living Dolls

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