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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 04 11:28 am)

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Subject: Charged twice for same order

Ghostofmacbeth opened this issue on Nov 09, 2012 · 4 posts
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Ghostofmacbeth ( ) posted Fri, 09 November 2012 at 6:39 PM · edited Tue, 01 October 2024 at 4:58 AM

Hello, yesterday I bought a product here and I used my PayPal credit card but I was charged twice (The first time I had the number on th eback wrong so I fixed it and it went through) but I only have one order number. Do I need to contact you guys or PayPal? Thanks


StaceyG ( ) posted Fri, 09 November 2012 at 7:35 PM · edited Fri, 09 November 2012 at 7:36 PM

Credit Cards have a two step process. An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified or the number on the back was incorrect   This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged. It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled. If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account.

You can contact the card company (in this case paypal) to let them know the first charge will not settle and hopefully the can drop it off your account quicker but it will drop off within a few days regardless of if you contact them or not.

Thanks

Stacey

Ghostofmacbeth ( ) posted Fri, 09 November 2012 at 8:18 PM

I thought that could be the case. Thanks.


StaceyG ( ) posted Fri, 09 November 2012 at 8:52 PM

You are very welcome:)

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