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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 17 10:18 am)

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Subject: Not accepting my render rewards?

catlin_mc opened this issue on Dec 29, 2012 · 2 posts
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catlin_mc ( ) posted Sat, 29 December 2012 at 4:38 PM · edited Mon, 09 September 2024 at 4:45 AM

Today is 29th Dec and I tried to apply my render rewards but it's telling me that "that gift certificate has already been spent", but it hasn't.

At least I don't remember using it, and if I had already used it why is it still showing up in my render rewards?

Hope you can sort this out for me 'cos I don't want to miss out on a little something off my bill. Thank you 8)

Cat

StaceyG ( ) posted Sat, 29 December 2012 at 5:59 PM

Hi

 

You did use it on your first order in Dec (112248244).  The render rewards page shows the original balance then if you look to your right you will see where it says "remaining 0.00" which means you used it and if you go into that order number I gave you above you can see that you applied the 13.99 to that order

Thanks

Stacey

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