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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 07 1:50 pm)

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Subject: I might have been hacked

Kattey opened this issue on Mar 11, 2013 · 6 posts
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Kattey ( ) posted Mon, 11 March 2013 at 11:28 AM · edited Tue, 30 July 2024 at 12:27 PM

Please tell me, is there any emails from me that were send to Renderosity support in last three days?

AmandaC ( ) posted Mon, 11 March 2013 at 11:31 AM

I am not seeing any from the email address on your account anywhere. 

 

-Amanda

Kattey ( ) posted Mon, 11 March 2013 at 11:35 AM · edited Mon, 11 March 2013 at 11:35 AM

I got a bunch of failure-to-deliver notes which included an address to Renderosity. store@renderosity.com

with a spam link inside as a body of the message.

I don't know how many more were delivered or what is going on. Can you freeze my account for a bit or/and delete my CC information from your side just to be safe?

 

Sincerely,

Kathy

StaceyG ( ) posted Mon, 11 March 2013 at 2:45 PM

Hi,

We do not store credit card information at all so there is nothing we can delete as far as payment information since we don't store it.

 

We can close your account but that would prevent you from logging in at all, is this what you want to do?

Kattey ( ) posted Mon, 11 March 2013 at 3:00 PM

Er.. not really :/ I just want to be sure that if somebody woud get a hold on my account they won't be able to delete my things or buy tons of stuff...

 

Will it be possible to close it for a day, until Wednesday March 13th, and have it back by then? Or once it is closed it won't be opened?

Kattey ( ) posted Mon, 11 March 2013 at 3:06 PM

and if it closed, does it mean that all my purchase history, gallery and freebies will be deleted?

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