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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

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Subject: Paid with Paypal, still can't download...

Wonderland opened this issue on Mar 23, 2013 · 2 posts
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Wonderland ( ) posted Sat, 23 March 2013 at 12:16 PM · edited Fri, 08 November 2024 at 10:39 AM

Order # 112289664 transaction ID 4J132163368063353

Every time I pay through Paypal I have this problem and apparently so does everyone else. Can't this be fixed???

ART BY ALICIA HOLLINGER

www.AliciaHollinger.com
FACEBOOK: Alicia's Page TWITTER: @AliciaHollinger INSTAGRAM: @AliciaHollinger

StaceyG ( ) posted Sat, 23 March 2013 at 3:03 PM

Hello

 

I have confirmed your paypal payment and marked your order as paid.

Paypal shows this payment wasn't made until march 22nd and the order was placed on our site on Feb 28th which is why it didn't automatically mark as paid. If you don't go straight to paypal from the checkout page it won't do the automated marking the order as paid. We have to manually mark it as paid so anytime you pay for the order at a later date, then please just post here or email store@renderosity.com to let us know so we can confirm the payment has now been made and manually mark the order as paid.

 

Thanks

Stacey

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