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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Purchase would not accept my render rewards.

Bendinggrass opened this issue on Apr 07, 2013 · 4 posts
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Bendinggrass ( ) posted Sun, 07 April 2013 at 7:44 PM · edited Fri, 18 October 2024 at 1:38 PM

Hello.

The subject above tells you my problem. I just made a purchase, and copied and pasted my render rewards coupon in number, but it was not accepted by Renderosity for my purchase. Could you help me with this.

 

Thanks.

Randy

TinaK ( ) posted Sun, 07 April 2013 at 10:03 PM

Hi,

I am so sorry for the Render Rewards not being applied to your order,  I have heard this has happened a couple of time.  Unfortunately the fix for this issue will need to be fixed while we are in the office.  With that said I will be back in touch with you on Monday morning to get these rewards back to you.

 

Thanks

Tina Kaylor

Community Manager

TinaK ( ) posted Mon, 08 April 2013 at 10:47 AM

Well the most recent issue with the Render Rewards left the member without them in their account, but also did not get applied to their order.  So since your rewards are still available you will still be able to use them until the end of the month.

Please make sure that you copy and paste the entire code in the Gift Certificate field at the checkout process.

Thanks

Tina Kaylor

Community Manager

Bendinggrass ( ) posted Mon, 08 April 2013 at 5:11 PM

Hi Tina.

Thanks.

Yes, I did what you say, copied and pasted.

R

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