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Subject: Double charged for a purchase... help needed please.

Bendinggrass opened this issue on Apr 15, 2013 · 3 posts

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Bendinggrass ( ) posted Mon, 15 April 2013 at 6:09 PM · edited Mon, 28 October 2024 at 11:16 PM

Hello.

I just discovered a purchase where I was accidentially double charged. I saw this in my CC statement, and then went to my accound to check it also.

The order numbers are 112297845 and 112297844 made on March 16, 2013.

The amount was $13.45 which was charged twice.

Could you please look into this please, and provide a refund to my CC.

Thanks very much.

Randy

StaceyG ( ) posted Mon, 15 April 2013 at 6:26 PM

Hello

I have refunded your duplicate payment for empty order 112297844 as well as removing that empty order from your Renderosity account.

Thank you for letting us know

Have a great evening

Stacey

Bendinggrass ( ) posted Mon, 15 April 2013 at 6:29 PM

Thanks, Miss Stacey.

Randy