Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 6:50 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
You will need to contact the vendor directly for product support.
To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.
Site mail requires only the vendor's username.
Please allow 3 full business days for a response.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.
Thank you,
Tina Kaylor
Community Manager
Hm, I didn't get a notification that you replied about this, so I'm just seeing this.
I sent rhiannon a PM, though, I am pretty sure the problem is on your end. Even if it's not, I would hope that the zip files we download have at least minimal QC applied to them to guarantee that they are valid and for the product they are associated with. The browsers (and I've tried it with Chrome and Firefox, both result with the same problemed zips) both think the file should be smaller than what is downloaded, which sounds like the server itself is behaving incorrectly. But, if she can get me the files via another way, that's fine too. Perhaps this is happening to lots of other people but their zip program just doesn't tell them?
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I have never had this problem with a download from renderosity, but twice I've downloaded the file, and both times, I was told it was corrupted/incomplete during extraction. Both times the file size was different. I downloaded 5 other files tonight and none of them had any problems (nor any other downloads in my years of buying stuff). I think the file itself is messed up on the server.