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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Was charged but recieved no Items/ or Confirmation

fabyolo opened this issue on Feb 14, 2014 · 6 posts
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fabyolo ( ) posted Fri, 14 February 2014 at 5:41 AM · edited Fri, 10 January 2025 at 12:01 AM

 The transaction is listed as pending (- $60.79) on my Card Site

How long until I recieve my funds back to try to purchase again?

 

The reason I ask is because Ive had one of these blasted pendings last for 3 days before, and I really needed these files to begin on a commisioned piece

 

 

 

 

 

 

ShelbiE ( ) posted Fri, 14 February 2014 at 9:54 AM

Hello,  

Credit Cards have a two step process.  

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.  

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.  

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.  

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account. 

Thank you,

Shelbie

ShelbiE

Administrative Assistant

fabyolo ( ) posted Fri, 14 February 2014 at 1:46 PM

Quote - Hello,  

Credit Cards have a two step process.  

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.  

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.  

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.  

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account. 

Thank you,

Shelbie

 

Ah ok, let the wait begin

fabyolo ( ) posted Mon, 24 February 2014 at 11:19 AM

 Well It has been about 10 days, and the transaction is still listed as a pending $60.79      charge.

 Is there anything that can be done on renderosity's end, because the only way to reach the card company is through mail. 

ShelbiE ( ) posted Mon, 24 February 2014 at 1:17 PM

Hi,

Unfortunately, until your card company releases it, there's absolutely nothing that we are able to do.

There should be a number on the back of the card so that you can make contact with them.

Thank you,

ShelbiE

Administrative Assistant

  

ShelbiE

Administrative Assistant

fabyolo ( ) posted Mon, 24 February 2014 at 4:37 PM

Ok I was just checking

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