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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Ads are misleading ... item is not a free download :-(


boudicca36 ( ) posted Wed, 19 March 2014 at 5:06 PM · edited Mon, 09 December 2024 at 8:21 PM

I have a cute little number sitting in my shopping cart which is Zero dollars. I'll be removing it after posting this.

Instead of getting a download link, the section requiring credit card info appears. For a free item? But no the sale does not complete because there's nothing else in the cart that costs at least 3.50.

Well that information should be in newsletter, not that the items are free, but that they are free with a purchase over 'x' dollars.

The product page claims that this is a "compelety [sic] for FREE" item. Then way down in the Description area is this quote "FREE Product from March 18th through 22nd. Place in cart with 1 other item. All orders must meet the $3.50 requirement to checkout. You get this item for FREE When checking out with any other item."

So is this a Renderosity requirement now, or just this vendor's? If it's the store's apparently I missed a newsletter somewhere.


ShelbiE ( ) posted Thu, 20 March 2014 at 3:57 PM

Hi,

Most of the time when a vendor offers a free item, they require you to buy one item 

before getting one for free.  

If you are looking just for free items, you can visit our "freestuff" section at the following 

link;

 

 http://www.renderosity.com/mod/freestuff/index.php

I hope this helps.

Thank you,

ShelbiE

Administrative Assistant


boudicca36 ( ) posted Thu, 20 March 2014 at 4:12 PM

Thank you for the reply.

As the required purchase item didn't have to be from their store, and as previously when I've tried downloading free products from vendors I didn't have this issue it was a surprize to me.

The store's free stuff is well known to me ;-) I also have put shares available to people but not through R as so many of the older links are dead that my concern is one cannot remove them when wishing to either update or simply withdraw them.


StaceyG ( ) posted Thu, 20 March 2014 at 4:21 PM

This offering is unique as OOT is having their 10 year anniversary sale and as a give back to ALL customers, they wanted to offer up a new item for a limited time that any customer purchasing anything in the marketplace could add to their order.  It's not a "freestuff" type item as for only a limited time will it be in his store with a 0 price, it will be a regular priced item soon. This was something he wanted to do to show appreciation to all customers of the Renderosity Marketplace.

 

 

Stacey

Marketplace Manager


boudicca36 ( ) posted Thu, 20 March 2014 at 4:30 PM

That's okay. I noticed today's letter has the ad better worded too ;-)

 

I must make a point not to shop when too tired to read 'everything' first lol ...


StaceyG ( ) posted Thu, 20 March 2014 at 4:43 PM

I understand tired lol:)

 

 

Have a great day and get some rest!!!


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