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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Purchased a Vue item by mistake


pisaacs ( ) posted Wed, 02 April 2014 at 4:57 PM · edited Fri, 10 January 2025 at 5:20 AM

I only do Poser. May I have a refund please.

Order #112500033: Olive Tree


ShelbiE ( ) posted Thu, 03 April 2014 at 1:31 PM

Hi,

I've issued you a refund in the form of in store credit for "Olive Trees", order #112500033.

Please let me know if you have any questions and/or need additional assistance.

 

Thank you,

ShelbiE

Administrative Assistant


ShelbiE ( ) posted Thu, 03 April 2014 at 1:59 PM

Hello,

In addition to the refund, I wanted to let you know where to look, in the product

requirements to know exactly what you will need prior to making a purchase;

If you scroll down below the item, the first box you will come to is the "content

information", the box underneath that one will be the "product requirements".  That is

what you will need to reference to make certain that you have the software required 

for the item that you are purchasing.

I hope this information helps.

Thank you and have a great day,

 

ShelbiE

Administrative Assistant


pisaacs ( ) posted Thu, 03 April 2014 at 9:13 PM

Thanks a lot.


ShelbiE ( ) posted Fri, 04 April 2014 at 11:48 AM

My pleasure.

 

Have a great weekend.....

ShelbiE

Administrative Assistant


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