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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: I see my order was purchased twice..... help, please.112513782 112513782

Bendinggrass opened this issue on Apr 26, 2014 · 4 posts
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Bendinggrass ( ) posted Sat, 26 April 2014 at 6:33 PM · edited Wed, 30 October 2024 at 11:09 PM

The information sent to me shows that two identical orders went through when I bought my last cart load of items.

The order numbers are:

112513782  and  112513783.

 

Each order charged $67.72 to my credit card.

Could you please refund one of these identical amounts back to my credit card please.

Thanks very much.

Randy Nugent

StaceyG ( ) posted Sat, 26 April 2014 at 7:35 PM

Hi

 

I have refunded the duplicate payment back to your credit card as well as deleting the empty duplicate order on your account.

This happens where the orders numbers are consecutive and the second one is empty of products if you accidentally hit the submit order button twice so it tries to process the order twice:) 

 

Have a great night!

 

Stacey

Bendinggrass ( ) posted Sat, 26 April 2014 at 8:05 PM

Quote - Hi

 

I have refunded the duplicate payment back to your credit card as well as deleting the empty duplicate order on your account.

This happens where the orders numbers are consecutive and the second one is empty of products if you accidentally hit the submit order button twice so it tries to process the order twice:) 

 

Have a great night!

 

Thank you so much.

I appreciate your help.

Randy

 

Stacey

StaceyG ( ) posted Sat, 26 April 2014 at 9:25 PM

You are very welcome!!

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