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Subject: My freestuff promo image isn't used

MarianneR opened this issue on May 19, 2014 · 9 posts
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MarianneR ( ) posted Mon, 19 May 2014 at 1:31 AM · edited Tue, 10 September 2024 at 12:13 PM

I just uploaded an item "Casual set for Miki4" to the free stuff here. I included two images, one is 300 x 350 px and the other one is 993 x 887 pixels. My problem is that the small picture is used both in the "What's new" list and on the page for the product. Why is that? I see that most products have a large image on the details page.

The same thing happened with my "Ben Fauntleroy" item uploaded about three weeks ago.

LaurieA ( ) posted Mon, 19 May 2014 at 7:11 AM · edited Mon, 19 May 2014 at 7:12 AM

Read the upload instructions again. I think your large image is TOO large. Largest side should be 800px or less as I recall or something similar :)

Laurie


MarianneR ( ) posted Mon, 19 May 2014 at 10:37 AM

The instructions say:

"Promo Images require a minimum width of 800px or maximum width of 1200px, if not within range images will be proportionally scaled. Supported formats include .jpg, .png,.gif. "

so I believe that my image should be ok. 

KimberlyC ( ) posted Mon, 19 May 2014 at 1:50 PM

Make sure you save your images using the "Save for Web" option if your photo editor has that option. Many times is not the width/height its the actual size.

If that doesn't work please let me know!



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche

MarianneR ( ) posted Mon, 19 May 2014 at 2:17 PM

What is the maximum size in kB for the promo image? This last image that failed is 352 kB. Is that too big?

KimberlyC ( ) posted Mon, 19 May 2014 at 2:23 PM

Under 500 should be fine. Can you please send your images to me at kimberlyc@renderosity.com and I'll see what I can find out?

:)



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche

MarianneR ( ) posted Mon, 19 May 2014 at 2:34 PM

Thank you! Done!

KimberlyC ( ) posted Thu, 22 May 2014 at 5:08 PM

You should be all good now. Please let me know if you have any further problems with uploading an image. :)



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche

MarianneR ( ) posted Fri, 23 May 2014 at 1:09 AM

Thank you very much! I am using Safari 5.1 on a Mac to upload. Is there any problem with that or is it something else?

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