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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order Confirmation for products I did NOT buy today!

PilotHigh opened this issue on Aug 05, 2014 · 4 posts
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PilotHigh ( ) posted Tue, 05 August 2014 at 4:50 PM · edited Fri, 04 October 2024 at 2:22 PM

I bought 1 order today: 112568001

I just received another order confirmation, 112568001 and a new 112568003! One for a $35 product which I already bought previously and the other is for a texture set for something I don't own.

It says: A username and password are being requested by http://adam.renderosity.com. The site says: "Renderosity Dev Site"

KristiS ( ) posted Tue, 05 August 2014 at 5:06 PM

Hello,

I double checked your account and see only the one order you placed. 

We were doing some testing and this is why you received the email.

We are very sorry for any inconvenience and wish you a very nice day!

Kristi

Renderosity Admin


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

PilotHigh ( ) posted Tue, 05 August 2014 at 5:28 PM

Thank you!

KristiS ( ) posted Wed, 06 August 2014 at 12:45 PM

You are very welcome:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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