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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 05 10:48 pm)

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Subject: Unpaid Order (112583455)

SSAfam1 opened this issue on Aug 30, 2014 · 4 posts
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SSAfam1 ( ) posted Sat, 30 August 2014 at 7:07 PM · edited Fri, 27 September 2024 at 11:41 AM

I tried to check out using Paypal and got a message that it was unavailable. Now my order is saying upaid and will only give me the paypal option. How do I pay this order without using paypal? 

StaceyG ( ) posted Sat, 30 August 2014 at 7:29 PM

Hello

 

Since you chose paypal as the option then we have no way of changing payment method. Have you tried going back to your MY ACCOUNT page and clicking that order number and hitting the pay with paypal button again to see if that works now?

 

You can also log in to yoru paypal account and use the SEND MONEY option and send the order total to payments@renderosity.com being sure to include your order id/username in the comments section then letting us know when this is complete so we can confirm and mark your order as paid

 

The only other option is to cancel this pending payment order and you replace choosing whatever payment method you'd like

 

Let me know

 

THanks

Stacey

SSAfam1 ( ) posted Sat, 30 August 2014 at 7:39 PM · edited Sat, 30 August 2014 at 7:39 PM

Please cancel the order. 

StaceyG ( ) posted Sat, 30 August 2014 at 9:35 PM

Done:) Now you can replace!!

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