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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Where's Customers service button, tab,?????

722 opened this issue on Sep 14, 2014 · 6 posts
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722 ( ) posted Sun, 14 September 2014 at 4:05 PM · edited Tue, 21 January 2025 at 8:01 AM

Need customers service,

no button, look and theres no C.S. buton anywhere ,no links eather ,not even in the order notivication , or downloud e-maild

How to get in touch with CS 

downloud file not reconized

vilters ( ) posted Sun, 14 September 2014 at 4:17 PM

Contact customer support here:

https://support.smithmicro.com/app/answers/detail/a_id/2353/~/contacting-smith-micro-customer-service

You will have to create an acount if you do not yet have one.
Keep your serial number ready and provide tham with all details possible.

Best regards, Tony

Poser 1, 2, 3, 4, 5, 7, P8 and PPro2010, P9 and PP2012, P10 and PP2014 Game Dev
"Do not drive faster then your angel can fly"!

722 ( ) posted Sun, 14 September 2014 at 5:33 PM

Sorry!! my fault this is for rendos web site customer srevice

fictionalbookshelf ( ) posted Sun, 14 September 2014 at 5:47 PM

On the marketplace home page that shows 'featured items', 'new items' and what's hot there is a row of tabs across the screen. The tab that says about us click on that and in the drop down is the the choice to 'contact us'. 

However, if there is a problem with a particular product you might want to try contacting the vendor first.

You might also try the Market Place Customer Support forums which I am moving this thread to.

My Store & My Freebies

fictionalbookshelf ( ) posted Sun, 14 September 2014 at 5:48 PM

fictionalbookshelf has moved this thread from the Poser forum to the MarketPlace Customer Support forum as of Sunday, September 14, 2014 5:48 pm.

My Store & My Freebies

TinaK ( ) posted Sun, 14 September 2014 at 9:13 PM

I have responded to your email and the sitemail that was sent to Store Staff on how to contact the vendor for support.

Please let me know if there is anything else that I can assist you with today.

Thanks for shopping the Marketplace.

Tina Kaylor

Community Manager

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