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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Purchased Check not working in What Creatures Lurk Sale!

Spit opened this issue on Oct 30, 2014 · 2 posts
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Spit ( ) posted Thu, 30 October 2014 at 2:15 PM · edited Thu, 07 November 2024 at 4:03 AM

The 'What Creatures Lurk' sales pages do not do the already purchased check! Please look into this.

jennblake ( ) posted Fri, 31 October 2014 at 11:34 PM

Yes, the duplicate purchase warning is turned off during the Grab Bag Sale. If you look at the promotional page for that you will see at the bottom that this is disabled during this time, and instructions on how to check for those before purchase through your account. http://www.renderosity.com/halloween-grab-bag-cms-17385

*Also know that during this 48 hour period, the Renderosity System Flag to check if a buyer has previously purchased a product has been disabled. This is to allow for multiple purchases to receive multiple Grab Bag items. If you question whether or not you've purchased something in the past, please click 'My Account' and use the 'Search Purchases' field.

This is done each year during this promotion. If you have made a duplicate purchase, please send an email to store@renderosity.com with your order numbers of both purchases for a single product, and we will get that taken care of for you. :)

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