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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: Grab bag question

taoz opened this issue on Apr 08, 2015 · 10 posts
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taoz ( ) posted Wed, 08 April 2015 at 3:32 PM · edited Wed, 07 August 2024 at 9:08 PM

I discovered a duplicate item in my account, the first "purchase" was as a grab bag item, then later I purchased it as a normal item. Are grab bag items not registered as purchased, since this slipped through the "purchased" check, or what?

Item is: AM YzzY- V4/A4

Order numbers are:

112424771

112496598

taoz ( ) posted Thu, 09 April 2015 at 12:29 AM

Found two more:

Flinks Sky Storm and Lightning 

112029189

112406032

Dollz Corbin

112426588

112564147

KristiS ( ) posted Thu, 09 April 2015 at 9:57 AM

I am in a class right now and as soon as I get out, I will look into this for you.

Thank you!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Thu, 09 April 2015 at 2:17 PM

Hello,

I have sent you a site mail regarding these orders:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Thu, 09 April 2015 at 4:47 PM · edited Thu, 09 April 2015 at 4:48 PM

Got it, thanks! :)

I can see that the two first duplicates have been deleted from the orders, the third though (Dollz Corbin) has been moved to a new order "112702388" and with "Download pending", is that supposed to be like that?

KristiS ( ) posted Fri, 10 April 2015 at 11:14 AM

The order you are seeing is actually the order number the system generated for the credit. You should actually see three of them:

112702385, 112702387, 112702388

Please let me know if you need further assistance and have a wonderful weekend! :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Fri, 10 April 2015 at 12:43 PM

OK, I can see all three orders are listed on the "Purchases" page yes. But if you search the items from the "Item list" page, which I did, only the new order for the Dollz Corbin refund shows up (all the grab bag orders show up as they should). Doesn't matter to me really, just thought you might like to know in case there is a bug or something in the "Item list" search feature. Screenshots here:

http://miscfiles.net/users/021728/rr_rf_search.jpg

KristiS ( ) posted Fri, 10 April 2015 at 1:03 PM

Hmmm, thank you very much as I will have a look at the screen shots and pass them on as needed :)

Have a wonderful weekend!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Fri, 10 April 2015 at 1:13 PM

Thanks, same to you! :)

KristiS ( ) posted Fri, 10 April 2015 at 1:53 PM

You're welcome, thank you! :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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