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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 30 9:13 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Download pending, order paid


RubyTuesday70 ( ) posted Fri, 05 June 2015 at 12:13 PM · edited Sun, 22 September 2024 at 7:42 AM

Hello, I made my first purchase about an hour ago through PayPal and even though it immediately showed "paid" in the status, but Almost 2 hours have passed and it still says download pending. I have tried refreshing many times. I noticed several others have had this problem with PayPal and it may take a while, how long more or less?

thanks in advance

R.

Order number is 112727411


KristiS ( ) posted Fri, 05 June 2015 at 12:35 PM

Hello,

Your downloads have now been activated.

To download your products, you will go to 'My Account' under the 'Members' option and select the order number to access your download.

You will see the zip files directly under the name of each product. Click on them to download to your system.

Here is a direct link to the MY ACCOUNT page that you can easily access if you are logged in  http://www.renderosity.com/mod/bcs/account.php  The MY ACCOUNT page as well as other quick access helpful pages can be located under the dropdown arrow next to your username (in the blue box top right hand side of any site page).

Thank you for shopping at the Renderosity Marketplace and please let us know if you need any additional assistance.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


RubyTuesday70 ( ) posted Fri, 05 June 2015 at 1:06 PM

Everything is fine now, just got done downloading! :)

Thanks for the prompt response Kristi!


KristiS ( ) posted Fri, 05 June 2015 at 2:31 PM

You are very welcome...glad to hear it :)

Have a wonderful weekend!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


RubyTuesday70 ( ) posted Fri, 05 June 2015 at 5:07 PM

Same to you! :)


KristiS ( ) posted Fri, 05 June 2015 at 5:10 PM

Thank you very much!! :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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