Sat, Feb 1, 9:25 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 01 1:59 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Slap in the face to new customers THUMBS DOWN

Hideki2 opened this issue on Jul 01, 2015 · 2 posts
Back to Forum Print
Hideki2 ( ) posted Wed, 01 July 2015 at 7:20 PM · edited Fri, 09 August 2024 at 5:15 AM

 Just Signed Up for Renderosity. 

I made a purchase, and now may order is stuck in "Download Pending" status.

 It has been that way for about 2 hours and I have a feeling it will be like this until tomorrow. Renderosity, You should alert people BEFORE they place an order that they wont be able to download the item immediately. It is ridiculous that I can order something by mail on Amazon and get it faster than a download on Renderosity. 

Additionally,  there is virtually no information about this policy on the site. There is a mention on the FAQ that is so poorly written I didn't even know whet it meant.

Please reply ASAP. 

 

jennblake ( ) posted Thu, 02 July 2015 at 9:21 AM

I have sent you an email and verified your purchase. First time purchases do have to be verified for both your protection and ours. After this purchase all downloads will be immediately available. 

Have a good rest of your week and welcome to Renderosity.

Jenn

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.