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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

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Subject: Cannot complete payment with paypal


Kalypso ( ) posted Fri, 15 July 2016 at 5:57 PM · edited Sun, 19 January 2025 at 8:18 AM
Site Admin

I just tried to purchase a bundle from the store using the 20% off coupon as well and when I click on the PayPal click here to pay button I get directed to paypal's site where I get this message: This transaction is invalid. Please return to the recipient's website to complete your transaction using their regular checkout flow.

I've been using paypal here for years and I've never seen this before. Is it a paypal glitch or a store glitch? Has anybody else had problems? I can access my paypal account and I have more than enough for the items I want to buy. I'd like to be able to take advantage of this coupon offer so if you can please look into this soon I'd appreciate it.

Forgot to add my order # 112891251


Kalypso ( ) posted Fri, 15 July 2016 at 6:15 PM · edited Fri, 15 July 2016 at 6:22 PM
Site Admin

I just tried buying something from DAZ with paypal and the transaction went through just fine so it's definitely something on Rosity's side. Hope it gets fixed soon.

ETA: I tried using Chrome and it worked. I do have a popup blocker and adblock on IE but it's worked fine in the past as I said. And I did use IE on the DAZ site where everything worked as well. I guess Chrome should be our preferred browser now for Rosity?


PrestonW ( ) posted Fri, 15 July 2016 at 10:57 PM

I see you were able to get your products downloaded. Sorry for the inconvenience! We have experienced some issues with IE which we cannot seem to duplicate on our side so we are having problems locating the issue, Chrome is definitely my preffered browser.


gandalf_1 ( ) posted Sun, 17 July 2016 at 1:27 PM

Same here... I purchased through Paypal, but I can't download my items... Even though I got a confirmation letter for the purchase, Rendo shows the downloads are pending. I use IE only.


PrestonW ( ) posted Sun, 17 July 2016 at 6:10 PM

I am showing you have downloaded your items now. If you have any other issues email us at store@renderosity.com


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