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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Disappointment..again

radstorm opened this issue on Jan 10, 2017 · 4 posts
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radstorm ( ) posted Tue, 10 January 2017 at 8:39 AM · edited Mon, 11 November 2024 at 7:09 PM

SO I tried ti make a purchase wit my direct express mastercard.. and once again.. no go. I would have thought after all this time rosity could have fixed this.. guess not :( Free stuff works,, but still sometimes I like to buy stuff too

KristiS ( ) posted Tue, 10 January 2017 at 2:03 PM · edited Tue, 10 January 2017 at 2:04 PM

Hello,

Can you please send and email with how much the order you were trying to place was for and let me know it was Mastercard so it is all in the email.

store@renderosity.com

I will try to find the payment and manually process it and the order.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

radstorm ( ) posted Wed, 11 January 2017 at 11:13 PM

I dont think me sending you my mastercard info through an email is a very secure idea, Kristi

jennblake ( ) posted Fri, 13 January 2017 at 3:13 PM

If the card has been cancelled there should be no issue with sending the information as it will no longer be viable. 😄 You can also send it via sitemail if you would like.

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