not showing up in account,called my bank and it says it went through 5 times,and renderosity refunded me 2 twice, will i get another refund 2 more times they said i paid for all 3 times

We use Paypal to process all of our payments...credit cards included. They have been having trouble processing credit card payments at the moment and their system is completely down.

This has been going on since approximately 11:30pm Central Standard time yesterday. The VP has contacted them and they are working on trying to fix it and get it back up and running properly as quickly as possible.

We will let you know as soon as everything is working correctly and we deeply apologize for any inconvenience this has caused anyone.

Credit cards have a two-step process. The first is the placing of a HOLD on the funds to process the purchase. The second is the actually processing of the payment and creation of the order on our system. Because these payments are not going through to completion there is no order created. And the items are still in your shopping cart. The HOLD that is placed on the funds will automatically "drop-off" of your card in 2 -7 business days. Depending on the particular financial institution who issued your card. There is no way for us to do a refund, as we never received the payment.

I will come back in and let you all know when their processing center is up and running again.

Once it is, you should be able to go in and process your order without any trouble.

Warmest Regards,

Jenn