I sent an email to the store address on 6/15 regarding the above order and have received no response. I hate to make this public, but since you won't answer me, the original email is:

On June 14, 2017, order # 113031941, I purchased the product Soul Catcher from Rhiannon. When I went to install it, I discovered I already had that product. After checking my files and the time stamps, it appears this product was part of the large freebie bundles Renderosity gave to Prime members last year. Since it was given out as a freebie, there was no record of it in my account history, which meant I could actually still purchase it.

I paid $2.99 for this product, as it was on sale at the time. Would it be possible to receive a refund for this product?

Hello.

I have given you a refund in the form on in-store credit.

Whenever you do not get a response within 48 hours, please resend any emails you have sent. I looked through the store folder and I do not see your email there. I'm sorry we did not receive that. And you are always welcome to post here also. That's no problem.

Thank you.