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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

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Subject: Impossible to download gifted items

speculoos opened this issue on Oct 08, 2017 · 10 posts
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speculoos ( ) posted Sun, 08 October 2017 at 2:45 PM · edited Mon, 10 February 2025 at 4:54 AM

I don't know what is happening but it is impossible to download any of the packs that were gifted to me.

When I click a download link on my gift pages the download does not start and then I am sent to my purchases page. I have tried to download recent and older gifts and the download seems to be broken for all the packs...

Thanks for your help.

Posted yesterday here: @4315494

PrestonW ( ) posted Sun, 08 October 2017 at 3:22 PM · edited Sun, 08 October 2017 at 3:29 PM

What web browser are you using? I will check with the programmer on Monday and get back to you.

speculoos ( ) posted Sun, 08 October 2017 at 3:39 PM

Thank you for your reply.

I use Firefox 56.0 (x64).

speculoos ( ) posted Sun, 08 October 2017 at 4:00 PM

I have just tried with IE 11 and it does not work either because the same thing happens as with Firefox (I have deactivated the SmartScreen filter as explained in another thread). The items available in my purchase history can be downloaded without any problem but not the gifted items...

speculoos ( ) posted Mon, 09 October 2017 at 2:17 AM

I have also tried with Chrome but the same happens. All the browsers are x64 versions with the latest updates. No problem with the purchased products... I have used different computers and nothing seems to work. Hope this helps.

jennblake ( ) posted Mon, 09 October 2017 at 9:39 AM

We have the programmers looking into this now. 😄

jennblake ( ) posted Mon, 09 October 2017 at 10:34 AM

This should work correctly for you now. Please check and if you are still having issues let us know! Sorry for the inconvenience. 😞

speculoos ( ) posted Mon, 09 October 2017 at 10:52 AM

Thank you very very much Jenn, Preston and the programmers! Everything works and I was able to download the packs from my gift pages. Excellent and very effective support... Thank you so much to all of you! 😄

jennblake ( ) posted Mon, 09 October 2017 at 10:57 AM

Glad you could get those! Happy Creating! 😄

speculoos ( ) posted Mon, 09 October 2017 at 11:05 AM

Thank yoooooou! 😄

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