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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order # 113261125

pigfish9 opened this issue on Nov 21, 2018 · 3 posts
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pigfish9 ( ) posted Wed, 21 November 2018 at 2:36 PM · edited Fri, 19 July 2024 at 1:08 AM

I placed the order today and selected Paypal for the method of payment. When the order processed and the Paypal button appeared, it said Paypal Balance $0.00. I clicked on the button and logged into Paypal when transferred to their page. There was no transaction on the Paypal site for me to pay for the order. Please help. Mike and Vicky’s Turkey is in there. :) Thank you for your help. Deborah

PrestonW ( ) posted Wed, 21 November 2018 at 2:51 PM

Hello,

Please log into your paypal account and choose the SEND MONEY option.

Send the remaining amount due of $66.93 to payments@renderosity.com

Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

PrestonW ( ) posted Wed, 21 November 2018 at 5:20 PM

Your order has been marked as paid. You can now access your downloads 😃

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