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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 17 5:53 pm)

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Subject: order#113271646

fleetp opened this issue on Dec 10, 2018 · 4 posts
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fleetp ( ) posted Mon, 10 December 2018 at 5:10 PM · edited Sat, 10 August 2024 at 2:59 AM

Hi. I placed order #113271646 today (10 DEC) for A3 AlleyCat character and outfits. I received confirmation of order e-mail from renderosity and a receipt of payment e-mail from paypal (paypal transaction ID: 9R8074627R787740S) . The order is showing as purchased and paid with 'download pending" in my 'purchased" list. The item is NOT showubg in my items list for me to download. Please can I have the download? My username is fleetp. Very respectfully, fleetp

jennblake ( ) posted Mon, 10 December 2018 at 8:04 PM

I have reset that order for you. Please take a look at let me know if you still have any issues. I am sorry for the trouble!

fleetp ( ) posted Mon, 10 December 2018 at 8:14 PM

Thank you! I was able to download the file.

jennblake ( ) posted Mon, 10 December 2018 at 8:15 PM

Wonderful 😄

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