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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 28 4:53 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Geoshell Effects With Certain Characters


BleuPrintz ( ) posted Mon, 25 February 2019 at 9:37 PM · edited Thu, 01 August 2024 at 1:34 PM

This may be a stupid question, but thought I would ask. Lavinia for Genesis 8 Female seems to have some kind of custom anatomical elements that are incorrectly set depth-wise superficially in relation to the rest of the torso surface. Looking at the 2nd from the last promo image, would this issue be propagated onto any geoshell applied to the character? If so, suggested fix?


jennblake ( ) posted Sun, 03 March 2019 at 11:16 AM

You need to contact the vendor with any technical issues on a product. please.


BleuPrintz ( ) posted Tue, 05 March 2019 at 7:06 PM

jennblake posted at 5:49PM Tue, 05 March 2019 - #4347335

You need to contact the vendor with any technical issues on a product. please.

At the time, I could not initiate contact with the vendor(yes, I tried it) or anyone else, nor did I have the product purchased until I made the second post with the screenshots to confirm there were no issues(and to correct myself). I've since rendered & tested the product and will have no problems with it. My concern was with the geometry of the character, which appeared way off in one of the promo images and I wanted to find out before I buy it whether or not it had been corrected. I'll be sure to let them know they might want to redo that particular render for the character or at least mention that its not an issue with the current product in their promo page for it. All we have to go on is what they show us in the promo images & what they write in the description/ReadMe. Given that we have a waiting period before being able to contact others, the only logical option available was the Marketplace Customer Support.


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