Hello!

I have a question for the store about the policy for refunds due to system errors.

On Monday, March 18 I bought a product - DMs WHITE Spring - Collection 4. But when I tried to submit the order I got an error message that I had to fill in all the forms. But as they were alredy filled, I just hit send again, and then the order was processed.

This resulted in the order being duplicated. I have one order including DMs WHITE Spring - Collection 4 and a second order with product line empty, otherwise exactly the same. Thus my account has been withdrawn twice.

The orders in questions are Order #: 113316111 . and Order #: 113316110. Order#: 113316111 is empty.

I wrote to store@renderosity.com asking if it was possible to recieve a re-fund for the empty order, as it was obviously a system error, not a mistake from me as a user (why should I want to buy the same item twice). but I never recieved any answer in spite of two reminders. Nor was my credit card refunded for the second, empty order.

I like to know now:

1. Why do you not offer re-fund when these things happen? Or at least offer a store coupon?
2. Why do you not respond to emails?

I have been a returning customer for many years, now I'll think again several times before ordering anything from your site again.

/ Linda

Hi Linda,
We did not receive any email from you.It must have got caught up in spam. I will go check and email you and let you know when the refund is done.
Sorry for the mishap.

Preston