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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
As I mentioned in another such post, I had the same issue earlier today. Their server must've been slow in letting Renderosity know the payment had been made. Took about 10-15 minutes, and then everything was working, and my usual emails showed up.
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OK . . . Where's my chocolate?
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Order #: 113458026 paid via paypal, but can not download, shows as unpaid despite transaction showing up in paypal.