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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: Refund Request

movida opened this issue on Feb 18, 2020 · 8 posts
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movida ( ) posted Tue, 18 February 2020 at 2:12 PM · edited Sun, 22 December 2024 at 6:04 AM

I bought the Friesan for the Hivewire Horse today and forgot I had bought it over at Hivewire also. Can you please issue me a refund? Thanks

Brittany ( ) posted Tue, 18 February 2020 at 3:27 PM

Hi, We cannot give a refund without the vendor’s consent. You will need to sitemail them and explain the reason for wanting the refund. They can deny or approve it. Tell them to let store@renderosity.com know if they approve it.

movida ( ) posted Tue, 18 February 2020 at 3:45 PM

I just emailed them at Hivewire

movida ( ) posted Thu, 20 February 2020 at 7:59 AM

Have you received any communication from Hivewire?

movida ( ) posted Sat, 22 February 2020 at 7:14 AM

Hivewire has emailed you guys twice

jennblake ( ) posted Sat, 22 February 2020 at 1:48 PM

Hello.

I received the email from Lisa at Hivewire late yesterday and saw it today. I have issued you an in-store credit for the amount of that item.

Have a good weekend!

Jenn

movida ( ) posted Sat, 22 February 2020 at 5:36 PM

thank you for your help

movida ( ) posted Sat, 22 February 2020 at 6:07 PM

movida posted at 6:07PM Sat, 22 February 2020 - #4381521

thank you for your help

Jenn: I got it during the 50% off sale :)

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