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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 01 1:59 am)

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Subject: Cannot download purchased item - Access denied

regenwald opened this issue on Jul 29, 2020 · 3 posts
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regenwald ( ) posted Wed, 29 July 2020 at 2:06 PM · edited Tue, 28 January 2025 at 3:24 PM

Dear team,

among my purchased products there is one that does not download. The first times when I tried there came the error message "access denied", and now I get "You have reached the download limit". Can you please take a look?

Order#: 113526437 Product: Soaking Wet And Dry Gina

Thanks and best regards regenwald

PS: I post it into the forum, as there was no response to email and sitemail. Hoping that this is the right place now.

jennblake ( ) posted Wed, 29 July 2020 at 4:37 PM

Hi.

I have reset your downloads for that item and checked to be sure the zip should download correctly. Please try downloading once more?

I have not seen any emails from you to the store@renderosity.com email address. Please send me a sitemail and give me your email address you use..i will put that in our whitelist. 😄

Jenn

regenwald ( ) posted Thu, 30 July 2020 at 10:47 AM

Many thanks, Jenn.

The download worked fine now :-) My email address a few minutes later via sitemail.

Best regards - regenwald

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