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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Hein missing from my downloads

MtnMist opened this issue on Dec 01, 2022 · 5 posts
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MtnMist ( ) posted Thu, 01 December 2022 at 8:39 AM · edited Thu, 21 November 2024 at 4:48 AM

Good morning,

I was re-downloading my Nursoda purchases and while Hein Cook was there, Hein was not.  Could you please reset this for me? 


Thank you.  :).


jennblake ( ) posted Fri, 02 December 2022 at 11:11 AM

Did you find the figure in your purchased items list and got a download limit warning? Or can you just not locate it? Let me know and I will help. 😌

MtnMist ( ) posted Fri, 02 December 2022 at 1:22 PM

Thank you, Jenn.  It's simply not there.  Hein Cook is there, but Hein is not.

jennblake ( ) posted Sun, 04 December 2022 at 9:24 AM

I logged into your account. Went to purchased items and searched by vendor Nursoda. I found him in the list. 😀. HERE

MtnMist ( ) posted Sun, 04 December 2022 at 10:57 AM

Thank you, Jen.  I followed your link and have now downloaded Hein.  The issue was when I did a 'search' in My Purchases, Hein doesn't come up.  I tried it again and again it didn't come up, I have no idea why.  But I do have it now, so thank you.  :)

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