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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 16 12:29 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Retired product pages still not available


amster33 ( ) posted Wed, 01 March 2023 at 4:40 AM · edited Mon, 16 September 2024 at 3:42 AM

I noticed while shopping that retired products are still not viewable and I had to search in my personal notes to get the product description.

At daz3D when a product is retired, you still have access to the readme (which contains most the useful information), the file list and the front image. Honestly, I cannot understand why it is not possible here. In the "new marketplace format" thread, it was said that this problem will be considered, but still nothing, while it seems rather simple to fix.

I use *very* frequently these pages when I search an environment, an outfit or whatever and I consider that without its product page an asset looses a large part of its value. I am really wondering if it is a good idea to purchase anything in the "retiring product" sales if I can no longer have any information on the product in a few weeks.

So, please, will this problem be addressed?

(Besides that I really like the new site and I appreciate that (most) user comments have been considered)


ShaniaB ( ) posted Thu, 02 March 2023 at 9:51 AM

Hi amster,

Thank you for taking the time to voice your concerns. I promise this will be discussed with the team. There are just other more pernicious quirks to fix before we can address this functionality. Every issue or concern is being written down and worked on as we aim to make this site the best it can be. 

Thank you for being as patient as you have been while we check into this.



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