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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Order# 113952639

kol_2005 opened this issue on Mar 16, 2023 · 6 posts
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kol_2005 ( ) posted Thu, 16 March 2023 at 7:31 AM · edited Fri, 22 November 2024 at 9:36 PM

After clicking returning to seller, the page said it had not been paid and after several refreshes it stayed that way, so obviously I click thepay pal button again and repeat the procedure, only for it to say unpaid, however after several more refreshes it finally cleared as paid, then I find out I have been charged twice for the same order ?

I did submited an email using the Contact page it shows to the marketplace, but got no return email saying I had sent anything either?

kol_2005 ( ) posted Fri, 17 March 2023 at 10:08 PM

E-Mails will receive a response within 24hrs.

144 hours and still waiting for a response and it was not a weekend either????

kol_2005 ( ) posted Sat, 18 March 2023 at 8:35 AM · edited Sat, 18 March 2023 at 8:36 AM

Just placed another order and paid for it and once again it shows unpaid????????????

However I did not press the paypal pay button this time!

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jennblake ( ) posted Sun, 19 March 2023 at 8:46 AM

Sometimes PayPal is experiencing high traffic and it takes a few minutes for them to send the payment confirmation. I will get that double payment refunded to you and check the second order for you. 😀

kol_2005 ( ) posted Sun, 19 March 2023 at 9:30 AM

Thanks for your quick resolution of the issue, I will not press the paypal button a second time, if it happens again.

jennblake ( ) posted Mon, 20 March 2023 at 12:45 PM

😄

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