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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: No serial Number?

mc5465 opened this issue on Apr 12, 2023 · 3 posts
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mc5465 ( ) posted Wed, 12 April 2023 at 4:28 PM · edited Tue, 24 December 2024 at 3:22 AM

I finally downloaded my Poser 12 program, that was purchased through Renderosity. Now I am confused, because I didn't receive a serial number with my purchase? Has anyone else had this problem?

ShaniaB ( ) posted Thu, 13 April 2023 at 10:51 AM

Hello MC,

It looks like you purchased the USB drive for Poser 12. The USB product details clarify that the USB is meant to be purchased in addition to the official software product. You will have to purchase the full software product to be able to receive your license key. That product is located at the link below.

https://www.renderosity.com/marketplace/products/145224/poser-12-windows-and-mac

I'm sorry for the confusion this has caused. Please let me know if you have any other questions.

Kind regards,

ShaniaB.


ShaniaB ( ) posted Mon, 24 April 2023 at 4:48 PM

Hello MC5465,

I've found your previous order of Poser 12 and sent you the information to your sitemail located here on Renderosity. It includes your license key and your installer link if needed. 

Please let me know if you can access your USB now.

ShaniaB.


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