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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 12 4:05 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Item Purchased But Can't Download

SK2Design opened this issue on Sep 19, 2001 · 2 posts
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SK2Design ( ) posted Wed, 19 September 2001 at 7:34 PM · edited Wed, 08 January 2025 at 8:26 AM

I purchased Infinity's textures two nights ago for Jeff Howarth's wings, and I still have no information in my shopping cart that indicates I can download them. I believe it does show the item has been paid for and confirmed. When will my purchase be available?

JeniferC ( ) posted Thu, 20 September 2001 at 8:04 PM

I've looked at your purchase records and it doesn't appear that the purchase went through. However, our card processor was having problems due to a nasty virus, so if you will send the first two digits and last four digits of your credit card to store@renderosity.com, I will verify what happened (example: 44*0000). Thanks, Jenifer Keeling Renderosity Admin

 

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