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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Present from store staff problem...

darrenlc opened this issue on Nov 02, 2001 · 2 posts
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darrenlc ( ) posted Fri, 02 November 2001 at 7:59 PM · edited Sat, 17 August 2024 at 4:04 PM

I noticed within the last couple of weeks a "present" or something similar from the store staff in my shopping cart. Tonight I finally attemtpted to download it and I received the message "failure hard" after entering in my credit card information. What does all this mean? Was there a free gift and, if so, why was I not able to get it?

JeniferC ( ) posted Fri, 02 November 2001 at 10:25 PM

It was a .jpg accidentally uploaded instead of a zip file, the file is no longer available (it was there for a couple hours before we caught the error). If it's still in your shopping now, it will need to be deleted. A "failure hard" on a credit card transaction means the card was declined, or the expiration, name, address or zip didn't match correctly.

 

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