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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 4:03 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Hmm, ok now I'm mad...dl troubles

ankhhehisi opened this issue on Feb 11, 2002 · 6 posts
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ankhhehisi ( ) posted Mon, 11 February 2002 at 4:48 PM · edited Sat, 10 August 2024 at 5:54 AM

GRRRRR!!!! I bought and PAID for an item, it wouldn't download (it kept resetting after a while and canceling my download) and NOW IT'S GONE!!!! I still don't have my file, but YOU have my money. I sent an e-mail to store@renderosity.com. No response. How very nice of you. I hope this gets resovled quickly. Ankh

ClintH ( ) posted Mon, 11 February 2002 at 5:31 PM

Ankh, No worries. We are here for ya. :) I've reset your downloads. Try again. If you continue to have problems let me know. I think our mail server is on the frits right now. I havent seen a store e-mail in a few hours. Regards, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ankhhehisi ( ) posted Mon, 11 February 2002 at 8:01 PM

Thanks Clint, I got the file. I just wanna say that Renderosity is a great site, and the stuff in the store is killer, but I think that I am going to avoid using the store until I hear that some improvements have been made, looking at the post board it seems I am not the only one experiencing difficulty. Good luck, thanks again.

ClintH ( ) posted Mon, 11 February 2002 at 8:36 PM

Glad you got your product downloaded. We take great pride in providing good prompt customer service. Its a very low percentage of members that have problems in relationship to the total number of sales we do. FYI only and thanks for the comments on the site. regards, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ronknights ( ) posted Sat, 16 February 2002 at 7:49 PM

I tell you I am very impressed by the excellent level of customer service I've seen here. This is my first visit to this forum Keep up the good work. Ron

ClintH ( ) posted Sat, 16 February 2002 at 9:29 PM

Thanks Ron. :) Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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