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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order will not be processed


kayjay97 ( ) posted Sun, 12 January 2003 at 4:05 AM · edited Sat, 21 September 2024 at 7:37 AM

Clint, Bondware will not allow my card to go through because of my address on it. It is a PO Box. The same address I have been using for 8 months now and the same address I have spent hundreds using and Bondware has never been cheated. I DO NOT have a reg address. That is my permenent address while living in Korea. So what is up? After all this time it is no longer allowed???

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


Spit ( ) posted Sun, 12 January 2003 at 4:16 AM

Mine isn't going through either. And I don't have a PO box and live in the States. Must be a snag in the software somewhere. I purchased something okay about 24 hours ago, but didn't get an email receipt which is really strange. First time that's happened. BTW..obviously not my real name there. I change it whenever I do an order, and yes, it was correct. Tried a few times (select my name from my browser dropdown for accuracy). Even shut down the browser and tried again later.


Spit ( ) posted Sun, 12 January 2003 at 4:17 AM

BTW..didn't mention, but mine errored for the address as well.


kayjay97 ( ) posted Sun, 12 January 2003 at 4:26 AM

Spit, when it was refused what did it say? Mine was specific. It said "could not veirify address, PO Box " and something else. I too had bought something earlier without a hitch. I do understand if they getting ripped off BUT it should also ride on individuals accounts. Those who never "bounced" a payment should be waived from those rules. I do have paypal but it's just plain irritating that it is NOW happening. grrrrrrrr

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


kayjay97 ( ) posted Sun, 12 January 2003 at 4:27 AM

Crap, and now it makes me wonder about RDNA............. they too use Bondware

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


judith ( ) posted Sun, 12 January 2003 at 4:31 AM

We have our own merchant account for credit card processing though.... no problems that I know of Linda.

What we do in life, echoes in eternity.

E-mail | Renderosity Homepage | Renderosity Store | RDNA Store


kayjay97 ( ) posted Sun, 12 January 2003 at 4:34 AM

Big kiss Judith........... thank you................. had to go and buy Trixie just to make sure. ROFL............ yes, it went through.... whew!!!!!!!!!!!!!!!!!

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


judith ( ) posted Sun, 12 January 2003 at 4:35 AM

BTW Clint, my order didn't go through either. Must be a problem with the MP.

What we do in life, echoes in eternity.

E-mail | Renderosity Homepage | Renderosity Store | RDNA Store


judith ( ) posted Sun, 12 January 2003 at 4:37 AM

LOL!!! Glad you're a happy camper Linda!

What we do in life, echoes in eternity.

E-mail | Renderosity Homepage | Renderosity Store | RDNA Store


kayjay97 ( ) posted Sun, 12 January 2003 at 5:01 AM

well, I was more worried about getting the new Transpond products.......................

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


Spit ( ) posted Sun, 12 January 2003 at 7:10 AM

Kayjay..yeah mine had the same error message. Address and zip code I think couldn't be verified. Looked out my window and I'm still here. Popped over to DAZ and picked up a platinum item with the same card. No problem. So something's going on over here.


ClintH ( ) posted Sun, 12 January 2003 at 8:59 AM

Hmm..Interesting. I checked and we are processing orders and have been all night. Can you give it another try and let me know if still a problem. Thx, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



Spit ( ) posted Sun, 12 January 2003 at 6:08 PM

Tried again just now and it went through okay. Must have been a gremlin. Thanks.


kayjay97 ( ) posted Sun, 12 January 2003 at 10:09 PM

Just went through for me too Clint!!!!!!!!!! Thank you!!!! .... damn those gremlins anyway!...............

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant


ClintH ( ) posted Mon, 13 January 2003 at 8:32 AM

Thanks for letting me know the results. Have a great day! Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



obfuscate ( ) posted Tue, 14 January 2003 at 9:22 AM

Just got a call from the fraud protection department at my bank. They got a flood of 1 cent purchases this morning and blocked all the cards. Also, when I went to see what was new at Renderotica, I was logged out for some reason, and my email and password both seem to be wrong now, for some odd reason. Seems to me like sombody got hacked soemwhere out there. I suggest anyone experiencing login or password problems check on their card status and look for any abnormal purchases. Then contact their bank/creditor immediately if they see anything strange on the card.


ClintH ( ) posted Tue, 14 January 2003 at 9:55 AM

Where did the 1 cent charges come from? We do not store credit card information on our servers. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



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