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Subject: Problems downloading at Daz?

pdxjims opened this issue on Jun 02, 2003 · 11 posts
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pdxjims ( ) posted Mon, 02 June 2003 at 10:13 AM · edited Tue, 04 February 2025 at 11:45 AM

Has anyone else had a problem downloading a purchase from Daz today? When I hit the link from the email, all I get is a blank screen. ...sigh... I've got to get it my purchases this morning, or I'll have to wait for at least 2 weeks to get them.

Marque ( ) posted Mon, 02 June 2003 at 11:24 AM

Call them, the number is on your receipt. If you are out of the US I will call them for you and let them know you are having a problem. I had a problem just now and they set up a download for me. Marque

pdxjims ( ) posted Mon, 02 June 2003 at 11:44 AM

I emailed them, no response. Call just gets me voice mail. I know they'll fix it, they always do. It's just I need to get them now before I leave for Indiana again. Thanks for the advice though!

hauksdottir ( ) posted Mon, 02 June 2003 at 12:41 PM

Jim, Time zone difference. When you called them, they may not have been in the office yet. By 10 a.m. Mountain time I can usually reach anybody including the techs. Carolly

pdxjims ( ) posted Mon, 02 June 2003 at 3:55 PM

I'm west coast, Carolly, not east (at least today). Still no repsonse from my email.... sigh... I think I'll call again.

hauksdottir ( ) posted Mon, 02 June 2003 at 4:12 PM

That's right... Portland. Good luck with the phone call. Carolly

pdxjims ( ) posted Mon, 02 June 2003 at 6:49 PM

Finally got them. Just in time too. Whew!

hauksdottir ( ) posted Mon, 02 June 2003 at 7:03 PM

Hooray! That might make the next couple weeks a bit more bearable, too. {hug} Carolly

Marque ( ) posted Mon, 02 June 2003 at 8:04 PM

Glad you got them, I know that I've gotten addicted to the download my model and use it now myself...lol Instant gratification is only good if you get it right now. Marque

toolstech ( ) posted Mon, 02 June 2003 at 8:14 PM

I had the same problem yesterday. The email link went to a completely blank page. But all you have to do is click the account icon at the top of the Daz webpage and that brings you to your account profile page. All of my available downloads from the recent purchase were right there, and those links worked fine.

Kalypso ( ) posted Tue, 03 June 2003 at 2:05 AM
Site Admin

I got the same thing, then I thought that maybe with the new system we'd have to be logged in, so I went to my account page and it worked fine. But it doesn't make sense, if you have to log in to download why send the links in the mail?

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