DAZ charged my card 3x instead of one last friday and I'm happy to report that as of today they've made good on both refunds. Their customer svc people were great---made good with no questions asked. In spite of the hassles I sometimes have getting into and out of their website, it's one of the reasons I always go back.

Yeah. every problem I've ever had was cleared up VERY fast.

Same here, the only delay in a recent incident was due to innocent misunderstanding. The resolution was far more than I would have expected or asked for. I ended up feeling badly for airing my complaint here, although I did so based in part on a misunderstanding of my own. To get to the point, DAZ customer service is above and beyond exemplary, which means a lot to this customer.

Yes, I have had a couple of incidents over the years and Daz has always dealt with everything professionally and promptly. Personally I can not fault them!

I had an ongoing problem with the Michael 2 Trenchcoat and was suprised, as I am based in the UK, to get a long distance call one evening from DAZ support to sort it out- which they did. It's great when you find a company that gives good support, it's a shame it's so rare. It's nice to hear other's have recieved the same level of service. I always look in DAZ's store first when I'm looking to buy a model.

Yup, Me too, got to admit, they're good... later jb