Just got this slide back from a well known Photo Company here in the UK, lets call them Jesses (if you live in the UK you will know who they are) 2 punch holes and some coppery marks on this medium format slide (this the first frame) Went back to the store and just went ballistic with the manger who said oh dear we can give you a new film as compensation well I lost it and Im now banned from the store. I know that this is not a great photo (I am learning with this very basic camera) but F**king hell

OMG, this kind of damage is unacceptable. A free roll of film as compensation.. I understand your reaction. OTOH, what can you do except develop them yourself.

That's one of the things that I really think is BS, but every lab I've ever been to has the same thing in their agreement. They screw up your film and all they have to do is give you a free roll. I can understand their side, who is to say they damaged it. I had a friend who had 6 rolls of slide film that were all scratched to hell the exact same way. He about lost it on them. Later, we figured out that he had a rough edge on the tension plate of his camera that was scratching the film as he advanced it. That's all well and good, but I think the policy of "no matter what, this roll of film should make you happy" is BS. It should be looked at on a case by case basis. Feel for you man, luckily I haven't had this happen to me yet. 3D has really the only solution for this and that's doing your own developing. -=>Donald

I believe a quote from the venerable Eric Cartman will sum this situation up, "Balls man, balls...."

terrible... I am really sorry for you.. in this the digital camera helps much.. but you really had reasons to go ballistic with this... unacceptable indeed :(

Aaaargh! Well, not bad as the lab that put my negative under the light (yes, they gave me a free roll, but were very sorry), but almost there! Aaaargh!

Lucia dear.. I think I agree with what Stef said about that later on.. "she shouldn't have paid... I mean they are killers of art" and believe... to hear him saying this is shocking for my ears :)

Damn, that's bad..... the very least they should have refunded the processing cost and 2 free films.... at least... Mind, saying that, you've got a neat effect there - that would take me a little bit of work in photoshop ;) (",)

I'd be pretty upset myself, and likely not take my work back there. But other than that, you've likely done about all you practically can do. Since the damage covers a fairly significant portion of your composition you can't even do much of a repair in photoshop. Cropping it out doesn't look too bad, but of course not what you had in mind. And even that is likely not the point. What does the other end of the roll look like? Is there a lot more free area than you'd expect? One of the problems I've sometimes had with medium format roll film is not lining up the arrow exactly when I load. There is not much room for error.