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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Please help!!!


milboogy ( ) posted Thu, 24 July 2003 at 3:00 PM · edited Fri, 19 July 2024 at 1:53 PM

Hello all! My problem is this message when i'm trying to checkout, "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you." What is that??? I can not call the number, this is me to expensive, and im come from Germany and my english is not so good, and i understand not all. What can i do for this problem??? Bye Milena Ps: I have send one email on renderosity.com, but i have still answer.


StaceyG ( ) posted Thu, 24 July 2003 at 3:08 PM

Hi I saw your email to the store and I responded by asking for you username. I couldn't research it until I knew who you were...But the problem is you have had 3 failed credit card attempts, our system blocks you out after three failed tries. I can reset your attempts but you need to make sure the problem with your credit card company is solved or it will fail again and block you out. I have reset your attempts back to 0 so you can try again. Thanks, Stacey Renderosity Store


milboogy ( ) posted Thu, 24 July 2003 at 3:41 PM

Thanks for your comment and help...i phone with my bank tomorrow...and purify this problem. I have a new attempt start, but this send error... the card is new and i dont know wath the problem is. Thanx....and Bye Milena


AkoSteve ( ) posted Fri, 25 July 2003 at 2:17 AM

I also got this response after a failed to connect message. I checked with my bank and there is no problem with my account. I can call and verify later I suppose. Maybe there was some hiccup in the system.


milboogy ( ) posted Fri, 25 July 2003 at 5:17 AM

with my card is al ready...i have speak with the bank....the Card Verification Code get wrong. sorry for my mistake. Bye Milena


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