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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Still can't download products purchased

oodlum opened this issue on Jul 30, 2003 ยท 8 posts
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oodlum ( ) posted Wed, 30 July 2003 at 8:50 PM ยท edited Mon, 25 November 2024 at 10:50 AM

Hi. I purchased 2 products two days ago, and responded to your email request that I supply security details as a first-time buyer, but still no download button.

StaceyG ( ) posted Thu, 31 July 2003 at 10:04 AM

Where did you send the email with the security information? It should have been sent to store@renderosity.com but I don't show having received an email from you. Thank you, Stacey Renderosity Admin

oodlum ( ) posted Fri, 01 August 2003 at 9:15 AM

Yes - I emailed store@renderosity.com. I have just sent another email. Please check your spam filter.

StaceyG ( ) posted Fri, 01 August 2003 at 11:05 AM

I now see both emails and I had replied to both asking you for your username. Are you Adam? I will activate your downloads now. Thanks, StaceyG

Valareos ( ) posted Fri, 01 August 2003 at 4:59 PM

I bought something through paypal that cleared today, and teh download still hasnt been activated. Now from what I understand, I dont have to send the first time buyer if using paypal, or that is what your site said

ClintH ( ) posted Sat, 02 August 2003 at 4:46 PM

Hi Valareos, I checked your order and it was purchased with a Paypal eCheck. I was unable to locate an E-Mail from Paypal that the eCheck has cleared. StaceyG handles most of the eCheck Paypal purchases and will check first thing Monday morning... If I see a E-Mail from Paypal before Monday indicating it cleared I will activate your purchase and notify you. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Valareos ( ) posted Sat, 02 August 2003 at 8:13 PM

the paypal account name would be valareos@aol.com the ID number for the transaction is ID #6C4372285R439845S (according to my account) I know the check cleared cause under my purchases/download it shows it as paid

StaceyG ( ) posted Mon, 04 August 2003 at 10:31 AM

Hi Valareos, Your download is now ready. I am not sure what happened because the echeck cleared on 8/1 and your order was manually marked as paid then. I must have failed to go in and manually set your download button since this was your first purchase. All future orders should be ready for immediate download. Sorry for the delay. Stacey

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