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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Paid money but no download...what gives?

mattwood76 opened this issue on Oct 03, 2003 · 6 posts
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mattwood76 ( ) posted Fri, 03 October 2003 at 2:10 PM · edited Wed, 13 November 2024 at 7:35 PM

I bought the P4 Mike/Fireman mod yesterday afternoon and still today there is no download. What's the hold up?

ClintH ( ) posted Fri, 03 October 2003 at 3:59 PM

mattwood76, You should have received an automated E-Mail requesting the following information. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have that information, we'll be happy to activate your purchase. Send this information to store@renderosity.com This is for first time purchases only. All future purchases will be available for immediate downloading. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

mattwood76 ( ) posted Sat, 04 October 2003 at 8:59 AM

I didn't receive the email. I only got one from ebot with a link to where I can download the file. But the download wasn't and isn't there. I'll send the info.

JoPol ( ) posted Sat, 04 October 2003 at 10:41 AM

I have the same problem- just recieved my ebot email with the link that takes me to apage where I can't download nothing - WHAT GIVES ??? Just us giving money away??? JoPol

JoPol ( ) posted Sat, 04 October 2003 at 11:08 AM

While waiting impatentienly for some response to my post here, and the email I sent, I started reading older posts and found the following response to a simular problem: "As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have that information, we'll be happy to activate your purchase. Send to : store@renderosity.com This is for first time purchases only. All future purchases will be available for immediate downloading. Clint " Since this seems top be YOUR Standard - why don't YOU let us know before we buy??? Like Posting that requyirement on EVERY Shoping Cart Page?? another angry customer JoPol

ClintH ( ) posted Sat, 04 October 2003 at 4:42 PM

JoPol, I replied to your E-Mail. Your purchase is ready for downloading. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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