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Vue F.A.Q (Last Updated: 2024 Nov 30 5:12 am)





 


Subject: slow on delivery

husse opened this issue on Oct 06, 2003 ยท 10 posts
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husse ( ) posted Mon, 06 October 2003 at 1:40 AM ยท edited Wed, 04 December 2024 at 4:56 PM

Hi!
Has anyone but me experienced this slow handle of purchases of Vue?
Ordered Vue+Mover the 29th, got an auto message that the order was submitted. Now a week later and I havent heard a word from e-on. Ive mailed e-on to see if my order was somehow miss placed but yet not a sound...

gebe ( ) posted Mon, 06 October 2003 at 2:23 AM

You have mailed e-on?? Hopefully not by e-mail. Better write in the support at e-on's site. Guitta

husse ( ) posted Mon, 06 October 2003 at 2:27 AM

Yes thats what I did... Iv ve never experienced this before when buying stuff and programs on the net, I suspect some thing has gone wrong... Husse

grunthor ( ) posted Mon, 06 October 2003 at 4:51 AM

Husse, When you placed your order you should have received a confirmation letter in your e-mail. That letter should have a hyperlink to e-on software's website that allows you to track the progress of your order and then once it's shipped a link to the shipping company's website so you can track it there. If that didn't happen then yes, something is wrong with your order. G

sacada ( ) posted Mon, 06 October 2003 at 5:02 AM

I missed my confirmation email on my last order and after 14 days emailed e-on. They quickly emailed back and said my order was in and it takes about 15 days to get to my country. It arrived the next day. Email them. They are very helpful.

husse ( ) posted Mon, 06 October 2003 at 5:48 AM

maby iss faster to go to a retailer... Ive mailed them twice with no reply. I did recieve an auto message with a hyperlink to track the order but when I logg in to track it nothing happens It just reloads the page and ask for login....

SAMS3D ( ) posted Mon, 06 October 2003 at 7:20 AM

Yep, ordered my Vue Pro, it took about a week, ordered Mover 4 same time, this was so messed up, I still have not received my Mover4, now it has been going on 2 weeks. Sharen

husse ( ) posted Mon, 06 October 2003 at 7:39 AM

That really sucks! If this is a logistic lack of time issue, wonder why they dont offer costumers to download their products... husse

grunthor ( ) posted Mon, 06 October 2003 at 7:53 AM

Because 3 CD's worth of content is too much to download for most people. Remember the last two days was a weekend. e-on was probably not in their office then. I'd expect a reply today sometime.

husse ( ) posted Mon, 06 October 2003 at 8:00 AM

At least one could get started... my fingers really itches after giving the demo a go... :P Well, well.. Im not a very patient person but in this case it looks like I will have to overcome that... husse

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