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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)
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As a creator of seven products at the Renderosity Online Store, I can certainly sympathize with what you're saying. However, I have three reasons to keep my merchandise here exclusively: 1) The Admins here are working to fix the problems. I believe they will, and soon. 2) Renderosity and Renderotica are such valuable resources that I'm willing to be patient as they get their act together. I want these sites to stay online, and the Store is a major source of their income. I appreciate the foresight and faith the Admins have shown all of us in this community by creating and improving these wonderful sites. 3) Loyalty, earned by the faith mentioned above. -- TL
After further thought, I want to strongly state that I feel it's a disservice to this community to urge the creators of the Store's contents to take their merchandise elsewhere. It's downright unseemly to reap the benefits of these free sites, while at the same time undermining them in such a manner. We vendors can look out for our own interests. We don't all look only at how things are now, but at the future as well. Leveraging its huge membership, Renderosity is likely to become the dominant force in online sales as it already is otherwise in graphics community. I believe I'm not the only vendor who feels honored to be in at the start of all this, and is willing to abide some growing pains along the way.
ookami, There's one alternate payment method we set up that I forgot to mention in the other threads I answered to you. Mainly because nobody seems to have taken advantage of it. It's a temporary fix, but it might help. You are welcome to send a check or money order (in US dollars) along with your name, email address and list of items you'd like to order, to: Dark Souls Internet Media inc. PO Box 3197 Centerline, MI. 48015 As soon as your check clears, we will send you instructions for download.
ThralLord, with all due respect because I think you do some very good and useful work, how long is too long? I mean how long do the authors have to lose sales before they have the right to start asking questions. I sell software online. I have always had two avenues for my customers to purchase my prodycts from. Currently, I have three. Why? Because things happen. It is not a question of loyalty! It is a question of convenience and safety for you and your customers. I see nothing wrong in the creators of the products listed here to also list at B-Bay. In fact, it makes good business sense. The more avenues that offer your products, the more sales you will generate. In June and July, I spent about $200 on items from here and BBay. I try to support BOTH places because I enjoy and love BOTH places. But I would not expect that support, that loyalty, to lose sales if I was a vendor. Nor would I expect that loyalty to ban me from purchasing a product just because one site or the other had a bug. Now, I am reasonably sure that eventually the bug here will be worked out. But from the messages I read it has been going on for nearly 2 1/2 weeks. That is an eternity to be losing sales. And for those without a secondary avenue to sell their products, that is what they are doing - losing sales. And how many will around in the future if they can't sell what they have made now? In the meantime, yes, a bit more patience. But if it continues I do not think anyone can be faulted for looking for a secondary avenue. But I would never abandon Renderosity. That would not make good business sense!
Diane's note above is correct. In fact, it was she who informed me, without my asking, that there is no exclusivity when selling through the Store. I did not mean people should not sell elsewhere also. I sell exclusively through the Renderosity Onlien Store, as my personal choice. What I objected to was the call by non-vendors for us vendors to take our products to BBay, with no mention of keeping our stuff in the Store as well. The implication I got was that we vendors should remove our stuff from here, and take it there. That's nothing less than an attack on Renderosity and Renderotica, because the Store is their main support. Despite what was said a few message above, BBay indeed does have some problems itself, such as the membership fees they've imposed. That greatly limits the number of people who would want to do business with them, both buyers and sellers. I know I bought several items from them before they imposed the membership fee, but certainly will not shop there as long as that fee is required. Once the kinks are out of the operation at the Store, I think it will quickly become the world's foremost online shopping emporium for 3D computer graphics. That's because the Store can leverage the unequalled strength of the huge memberships of these sites into a huge customer base. No other sites have this gigantic advantage of such large memberships.
DTHUREGRIF, I did not or at least did not mean to insinuate or state that you folks were demanding exclusivity. I apologize if that is how it came off. ThralLord, those "non-vendors" you refer to are your customers wanting to give you their money. You do excellent work. But without a customer or an appreciative audience, what do you have other than self-satisfaction. And I am not sure that the call to list at B-Bay was a call to abandon Renderosity. I surely would not support such an act. First, because this place does deserve our support. Secondly, it would not make good business sense for vendors to do so. Just as I think it makes perfect business sense to place your wares in a manner that is not dependent on a single entity be it Renderosity, B-Bay or wherever. Finally, since I detected a few backhanded slaps at B-Bay and this inner feeling of an Us vs. Them attitude growing I am withdrawing from this thread. This community suffered a very ugly and divisive split not too long ago and I am not about to be a part of or the unwitting instigator of another. I enjoy and respect both places and the people behind them too much. Take care and Godspeed.
Caseamerica, there's certainly nothing unreasonable about wanting to sell in more than one venue. I choose to sell exclusively here, but that is my choice, motivated by my own personal sense of loyalty. I don't expect that others have to feel the same way. Actually, those "non-vendors" I wrote of are not my customers. I don't know whose customers they are, in fact. Since they did not respond to Diane's offer of accepting their checks, I can only wonder if they had any real interest in buying here at all, or whether their agenda was something else. One doesn't have to look back very far to realise that the Admins of this site and Renderotica have people who are their self-appointed enemies, and who have actively behaved as such, over and over, in both subtle and direct ways. (These "enemies" are not the good folks at BBay.) Though I may certainly be mistaken about an individual case like this, it doesn't require paranoia to wonder about ulterior motives. My point about them being "non-vendors" was not that those who don't sell things are somehow less important than vendors. My point was that other vendors I have been in contact with have shown no sign of abandoning the Store. Yes, of course there is an "Us-vs-Them" feeling underlying this thread. It started explictly with calls for vendors to abandon the Store and move their merchandise to BBay. It continued implicitly with calls not to abandon the Store. Competitiveness is natural to a marketplace. The great thing, however, is that this competitive attitude has not become so adversarial that it has made the Store and BBay into enemies, so far as I can see. Instead, it has been a force to get both the Store and BBay to do the best they can in improving their operations, to the benefit of both customers and vendors.
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Well, let's look at my shopping list: PDBlake's Fort Building Kit $29.95 Fort Accessory Kit $14.95 Catharina's Vickie Textures $14.95 Thorne's Penny Candy $19.95 That's what I want to buy. BUT, it won't process my credit card. So the authors are loosing my sale! Any of the above authors who would like to sell me their product, please contact me with alternative payment methods as the Renderosity Store can not accept my credit card. Also, please consider putting your stuff on BBay so people can actually buy it! Thanks!