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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 6:39 am)

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Subject: This is not just a foreign order problem...


Grook ( ) posted Tue, 08 August 2000 at 11:09 AM · edited Wed, 25 December 2024 at 8:35 AM

I live in California and am now getting the AVS error for my perfectly good credit card. Last month I purchased one of Thorne's models in the store with no problems. This month I cannot purchase anything because of this mysterious error. Same credit card too. I live in California ....did renderosity change their Credit card setup or something?


Grook ( ) posted Tue, 08 August 2000 at 11:18 AM

This is the error I now encounter: CC Processing Failure! AVS Failed: RC=???, Problem connecting to the AVS server, please try again.


casamerica ( ) posted Tue, 08 August 2000 at 2:34 PM

I am getting exactly the same error. And I am trying to use the same card I have used on my other 8 orders. Frustrating.


casamerica ( ) posted Tue, 08 August 2000 at 2:36 PM

Forgot to mention that I live in the crossroads of America... Indiana. So, it is not just with foreign orders.


isaacnewton ( ) posted Tue, 08 August 2000 at 2:49 PM

Yep, me as well. I want to make an order but can't. I know my credit card is good but I still get an AVS connection problem. I live in The Netherlands. How long has this problem been going on? When will it be solved?


Grook ( ) posted Tue, 08 August 2000 at 5:21 PM

supposedly , Renderosity thinks its an obscure foreign order thingy. But this month, it has become a problem for a great number of people. Someone needs to inform them!


casamerica ( ) posted Wed, 09 August 2000 at 1:50 AM

Well, unless the state of Indiana seceded from the Union while I was asleep, it is not just an obscure foreign order thingy. I just tried to order again a moment ago. Same error message. Ede, my need was not as urgent as yours. I simply saw something that I thought would be a nice touch to a project I am working on and it would also save me some time. So, I can live without it. But it was one of those "...spur of the moment..." sales that the author lost.


DTHUREGRIF ( ) posted Wed, 09 August 2000 at 4:54 AM

Obviously, we have a glitch. This is a new one and I'm not sure what's causing it. The question marks seem to indicate that something in the server may be down. It's unfortunate, but it happens. I have passed this information to our tech people. We are trying to get through the approval process for a new merchant account. That's not a simple or cheap proposition. we're hoping to have it done soon.


Wizzard ( ) posted Wed, 09 August 2000 at 6:44 AM

Good luck Di... THe efforts are appreciated.. ) Cheers, Wizzard


Grook ( ) posted Wed, 09 August 2000 at 9:08 AM

Gladd to see your on top of it DTHUREGRIE. Keep us posted on the status. Thanks!


Koda ( ) posted Wed, 09 August 2000 at 3:26 PM

Hi I am also having the problem Koda


DTHUREGRIF ( ) posted Wed, 09 August 2000 at 5:49 PM

It was a problem with our merchant account server. It's now fixed and you should be able to order if you were getting the ??? error message. Sorry for the inconvenience. Diane


Grook ( ) posted Wed, 09 August 2000 at 11:32 PM

kisss to Diane if its fixed...if not, I will bonk her on the head many times =)


DTHUREGRIF ( ) posted Wed, 09 August 2000 at 11:50 PM

Don't bonk me on the head, please. I'm only the messenger. I'm not the technician. :-)


Grook ( ) posted Wed, 09 August 2000 at 11:54 PM

Well, I would like to say that I think the Rederosity Crew is doing an ausome job in listening to the cracks and creaks of their operation..!!!! I say this on the behalf the ExoStudios.com, thanks for keeping attentive!! That gives you an A + in my book. Exos, creator of the NEF Machine


DTHUREGRIF ( ) posted Thu, 10 August 2000 at 12:36 AM

Thank you, Grook!


isaacnewton ( ) posted Thu, 10 August 2000 at 2:53 PM

Can we assume that Renderosity will make a general announcement when the problem(s) are fixed. So that we can come back and buy the stuff we want without delay?


DTHUREGRIF ( ) posted Fri, 11 August 2000 at 3:21 AM

Just made an announcement tonight. The problems are fixed. :-)


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