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Welcome to the MarketPlace Customers Forum

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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Why no download icon

Triarius opened this issue on Nov 05, 2003 · 4 posts
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Triarius ( ) posted Wed, 05 November 2003 at 5:23 PM · edited Thu, 23 January 2025 at 2:50 PM

I just made a purchase, and although I got an email and followed the link, I cannot download my software. This is NOT the first purchase I have made here. What goes on?

StaceyG ( ) posted Thu, 06 November 2003 at 8:34 AM

Hi, For username Triarius, this is your first purchase and you will need to send either your 3 digit security code or toll free phone number from the back of your credit card along with your username to store@renderosity.com. This is for first time purchases only, all future orders will be available for immediate download. Thank you, Stacey Renderosity Store

Triarius ( ) posted Thu, 06 November 2003 at 9:30 AM

This is very odd. I have items previously purchased from you. I don't recall ever using another username. Oh, well...

Triarius ( ) posted Thu, 06 November 2003 at 9:45 AM

Well, a call to your customer service number cleared things up, and it was very odd. Between my failing memory, ;) a cranky Wintel box at work, Mac OS 8.6 with Netscrape at home, things got confused. Still have the cranky Wintel box, but have OSX and 9 on the Mac - much more stable. Thanks for your prompt response!

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